At ColourPop Cosmetics, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, purchase our products, or interact with our services. By engaging with us, you consent to the practices outlined below.
We only gather personal information that is necessary to provide, improve, and personalize our services. This may include:
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Identifying Information: Name, email address (e.g., for communications at service@colourpopp.com), shipping address (112 3rd Street Northeast, Washington, Washington DC, if provided), and phone number (if you choose to share it).
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Transaction Information: Order details (e.g., products purchased), payment method details (processed securely via third-party providers—we do not store full payment card data), and purchase history (all transactions in USD).
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Usage Data: Non-identifiable information about how you interact with our website, such as pages visited, browsing patterns, device type (e.g., mobile, desktop), and browser used. This is collected via cookies and similar tools to enhance your experience.
Your personal information is used exclusively to serve you better and support our core services—never for unauthorized purposes. Key uses include:
- Fulfilling orders: Processing purchases, arranging shipping (including 1–3 day fulfillment, 6–12 day delivery, or expedited options), and updating you on order status.
- Providing support: Responding to your questions, handling returns (60-day window) and refunds (5–10 day processing), and addressing feedback sent to service@colourpop.com.
- Improving our services: Analyzing usage data to optimize website functionality, refine product offerings, and ensure our cruelty-free, affordable luxury mission aligns with your needs.
- Sending relevant communications: Sharing order confirmations, shipping updates, or return/refund notices. We may also send occasional product updates (you can opt out of non-essential communications at any time).
We take strict, industry-standard measures to keep your personal information secure and prevent unauthorized access, disclosure, or misuse:
- Using secure technologies: Encrypting data transmission (e.g., via SSL) for online purchases and communications to protect information as it travels between your device and our website.
- Limiting access: Only allowing authorized team members to access personal information, and training staff on privacy best practices to ensure responsible handling.
- Minimizing storage: Retaining your information only as long as needed to fulfill the purposes outlined above, or as required by law—we do not keep data longer than necessary.
We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with trusted third parties only to support our services, and these partners are required to comply with privacy laws:
- Payment processors: To securely handle transaction payments (they do not store your information beyond what is necessary for processing).
- Shipping carriers: To deliver your orders (we share only your shipping address and order details needed for delivery).
These third parties are contractually obligated to protect your information and use it only for the purpose of supporting our services.
You have full control over your personal information and can exercise the following rights at any time:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask to update or correct inaccurate information (e.g., a changed shipping address).
- Deletion: Request the removal of your personal information, where legally permitted (e.g., if you no longer wish to engage with our services).
- Opt-out: Unsubscribe from non-essential communications (e.g., product updates) by following the opt-out link in our emails, or contacting us directly at service@colourpop.com.
To exercise these rights, simply reach out to us at service@colourpop.com with your request and relevant details (e.g., order number, email address linked to your account).
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make updates, we will revise the content on this page. Your continued use of our website or services after changes are made constitutes your acceptance of the revised policy. We recommend checking this page occasionally for updates.
If you have questions about this Privacy Policy, need to exercise your rights, or have concerns about how your information is handled, please reach out to us at service@colourpop.com.
