At ColourPop Cosmetics, we’re here to help with every part of your beauty journey—whether you need order support, have a product question, or want to share your favorite looks. Reach out anytime, and we’ll respond with care.
For all inquiries—orders, returns, product details, or feedback—email us at:service@colourpop.comWe aim to reply to most messages within 1–2 business days, so you’ll get answers quickly.
For in-person questions or support, our team is available at our headquarters:112 3rd Street Northeast, Washington, Washington DCStop by during regular business hours for help with orders, product swatches, or general inquiries.
Before reaching out, check these fast answers to save time:
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Track your order: Use your order number on the “Order Tracking” page of our website.
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Start a return: Email us with your order number—we’ll send a prepaid label (60-day return window applies).
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Shipping updates: All orders ship in 1–3 days and deliver in 6–12 days; expedited options are available at checkout.
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Refund status: Refunds are processed within 5–10 days of us receiving your returned items.
We love hearing from our ColourPop community! Whether you’re sharing a makeup look you created or suggesting a new shade, your input helps us grow. Don’t hesitate to reach out—we’re here for you.
